Terms of Service

1. Acceptance of these Terms

By creating an account, signing in, or using EchoMom, you agree to these Terms of Service and our Privacy Policy. If you use EchoMom on behalf of a family, organization, or care team, you confirm that you have authority to accept these Terms for that use.

If you do not agree to these Terms, do not use EchoMom.

2. The EchoMom service

EchoMom helps families and care teams record care events, organize child profiles, track milestones, use voice and chat features, receive reminders and insights, share care context, and create personalized media such as songs.

We may add, change, suspend, or remove features from time to time. Some features may depend on device permissions, internet access, compatible hardware, third-party providers, or an active subscription.

Allergen histories, suspected-allergen suggestions, symptom alerts, tooth records, and typical tooth-eruption windows are informational tracking tools only. They do not establish that a food, ingredient, product, or other substance is safe; diagnose or rule out an allergy or dental condition; predict a future reaction; or replace ingredient and cross-contact checks, an allergy action plan, dental care, or advice from a qualified health professional. A child may have an allergic reaction after previously tolerating the same allergen. You are responsible for exposure, feeding, and dental-care decisions and must not rely on EchoMom to prevent, detect, or treat an allergic reaction or dental problem.

EchoMom's growth percentile ranges are calculated from the sex-specific LMS reference tables in the World Health Organization (WHO) Child Growth Standards for children from birth to 5 years (0 to 60 months). Weight uses weight-for-age, height uses length/height-for-age, and head size uses head-circumference-for-age. These ranges are reference information only; they are not a diagnosis or a substitute for assessment by a qualified health professional.

3. Accounts, guardians, and caregivers

You are responsible for keeping your account credentials secure and for all activity under your account. Tell us promptly if you believe your account has been accessed without authorization.

When you register a child profile, you confirm that you are the child's parent or legal guardian. When you access a child profile as a caregiver, you confirm that the child's parent or legal guardian authorized your access.

Caregivers invited to a child profile may access only the children and features permitted by the account owner or guardian. The account owner or guardian is responsible for managing those permissions.

For shared child profiles, child records are attached to the child profile and the child owner's family record. Care events, notes, and similar child data logged by an invited caregiver are treated as part of that owner-linked child record.

4. Privacy and child information

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information, including child profile information, care events, recognized voice text, chat messages, generated media, and account data.

You agree to provide only information that you have the right to provide and to keep child, caregiver, and account information accurate and appropriate for the service.

5. Voice, AI, and generated content

EchoMom may use speech recognition, AI models, media creation, and other automated systems to respond to requests, summarize information, log care events, or create personalized content. Automated outputs can be incomplete, incorrect, or inappropriate for your situation.

You are responsible for reviewing outputs and agent responses before relying on them. EchoMom and agent responses are not an emergency service and are not a substitute for medical advice, diagnosis, or treatment, and EchoMom does not provide medical, legal, psychological, nutritional, or other professional advice. Parents and legal guardians are solely responsible for their child's health and medical decisions. For urgent or professional concerns, contact qualified professionals or emergency services.

6. Subscriptions, payments, and trials

Some EchoMom features may require a paid subscription, in-app purchase, or other paid plan. Prices, renewal terms, cancellation options, and refund rules may be shown in the app, on the App Store, on Google Play, or by another payment provider.

Subscriptions may renew automatically unless canceled according to the applicable store or payment provider rules. EchoMom does not control all store policies, processing times, taxes, chargebacks, or refund decisions.

If billing fails or no paid subscription or account credit is active, child profiles may become read-only until billing is restored. Depending on the subscription plan, limits allow two or three active child profiles per parent account and three or five active caregivers per child. You may need to archive a child profile or revoke caregiver access before creating, reactivating, or sharing another profile.

7. Your content and our license

You keep ownership of content you provide to EchoMom, including child profile details, care notes, song ideas, messages, photos or media you upload, and other materials you submit.

You grant EchoMom a limited, worldwide, non-exclusive license to host, process, store, copy, display, transmit, create derivative outputs from, and otherwise use your content as needed to provide, secure, support, and improve the service and as described in our Privacy Policy.

8. Acceptable use

You agree not to misuse EchoMom or help anyone else misuse it.

• Do not use EchoMom for unlawful, harmful, deceptive, abusive, harassing, exploitative, or privacy-invasive activity.
• Do not upload or request content that infringes rights, exposes private information without permission, or exploits or endangers children.
• Do not interfere with the service, bypass security or access controls, scrape the service, reverse engineer non-public parts of the service, or overload our systems.
• Do not use EchoMom to make high-risk decisions or to replace professional judgment in medical, emergency, legal, or safety matters.

9. Third-party services

EchoMom may rely on third-party services such as app stores, payment processors, cloud hosting, authentication providers, platform speech recognition services, AI providers, limited public web search, analytics, diagnostics, notifications, email, storage, and support tools.

EchoMom's agent may use the Brave Search API only as a limited, last-resort web search service when a response depends on current public information. EchoMom sends Brave a short, impersonal public-topic query and limited search settings, and receives only public result titles, URLs, and snippets without opening result pages. EchoMom is designed to keep names, email addresses, account and child identifiers, transcripts, care records, individualized symptom details, and other private family data out of the query.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party services that we do not control.

10. Suspension and termination

You may stop using EchoMom at any time. You may also request account or data deletion through the tools we provide or by contacting us.

If a caregiver deletes their account or their access is removed, EchoMom removes their account access and account-scoped data, and removes their name/profile attribution from child records they logged for shared children. Those records become unattributed or shown as created by a deleted caregiver; they are not removed solely because the caregiver logged them, and they remain attached to the child owner unless the child owner or authorized parent requests deletion of the child profile and child data.

We may suspend or terminate access if we reasonably believe there has been a violation of these Terms, a legal or security risk, non-payment, misuse of the service, or activity that could harm EchoMom, users, children, caregivers, or third parties.

11. Disclaimers and limits of liability

To the maximum extent permitted by law, EchoMom is provided on an "as is" and "as available" basis, at your own risk, without express, implied, or statutory warranties, including warranties of title, non-infringement, merchantability, fitness for a particular purpose, accuracy, or quiet enjoyment. We do not promise any specific result or that the service will be uninterrupted, error-free, secure, free of harmful code, or that defects will be corrected or outputs will be complete, current, accurate, or suitable for every family or situation.

To the maximum extent permitted by law, EchoMom is not responsible for exposure, feeding, allergy, teething, tooth-eruption, or dental-care decisions made in reliance on the service, or for a failure of a record, reminder, suggestion, alert, or estimated eruption window to identify or prevent an allergic reaction, dental condition, injury, or other harm.

To the maximum extent permitted by law, 17838832 Canada Inc., its affiliates, and their directors, officers, employees, contractors, licensors, suppliers, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, service interruption, personal injury, or property damage arising from or related to EchoMom, even if advised that such damages were possible. Their total aggregate liability for all claims will not exceed the greater of (a) the amount you paid for EchoMom during the 12 months before the event giving rise to the claim and (b) CAD $100. More than one claim does not increase this limit; these limits apply regardless of the theory of liability.

Some jurisdictions do not allow certain warranty exclusions or liability limits. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any non-waivable consumer right.

12. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users. Your continued use of EchoMom after updated Terms take effect means you accept the updated Terms.

13. Contact

Questions about these Terms can be sent to hello@echomom.com.

14. Eligibility and account authority

You must be at least 18 and the legal age of majority where you live to create an account. EchoMom is directed to adults; children may not create accounts or use the service directly. By creating an account, you represent that you can enter a binding contract and that your registration information is truthful, accurate, and current.

Only a parent or legal guardian may create a child profile and authorize caregivers. You represent that you have all consents and rights needed to provide content and information about a child or another person. You are responsible for account activity, protecting your credentials, and promptly notifying us of suspected unauthorized access.

15. Intellectual property, license, feedback, and copies

EchoMom, including its software, design, interfaces, documentation, trademarks, and service content, is owned by 17838832 Canada Inc. or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use EchoMom for lawful, non-commercial family and caregiving purposes. All rights not expressly granted are reserved; there are no implied licenses.

You may not copy, modify, distribute, sell, rent, sublicense, bulk-extract, frame, mirror, decompile, reverse engineer, circumvent technical measures, or create derivative works from non-public parts of EchoMom except where applicable law expressly permits it. Do not remove proprietary notices.

If you send ideas, reviews, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use them for any lawful purpose without compensation or attribution. Feedback does not include your private family content or personal information. You are responsible for keeping any copies of your content that you need; we do not guarantee that content will never be lost, damaged, or unavailable.

16. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless 17838832 Canada Inc., its affiliates, and their directors, officers, employees, contractors, agents, licensors, suppliers, successors, and assigns from claims, liabilities, losses, damages, judgments, costs, and reasonable legal fees arising from your content, misuse of EchoMom, breach of these Terms, violation of law or another person's rights, or access to a child profile without proper authority. This obligation does not apply to the extent a claim results from our negligence, wilful misconduct, or violation of law.

17. Third parties, app stores, and content claims

Links, integrations, search results, referrals, app stores, payment or AI providers, and content may come from independent third parties. We do not control or endorse them and make no warranties about them. Your dealings with third parties or other users are between you and them and subject to their own terms and privacy practices. Apple, Google, and other distributors are not parties to these Terms and are not responsible for EchoMom except as required by mandatory platform rules.

You must have the right to upload and use all content you provide. To report possible copyright, trademark, or other rights infringement, email hello@echomom.com with your contact details, the work or right, the challenged content and location, the basis of your claim, and a good-faith statement that the information is accurate and you are authorized to act. We may remove content and suspend repeat infringers where appropriate.

18. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any non-waivable right to bring a claim elsewhere, you and 17838832 Canada Inc. submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.

Before starting a formal claim, each party will give the other written notice describing the dispute and requested resolution and try in good faith for 30 days to resolve it. This does not prevent urgent injunctive relief, an eligible small-claims process, or meeting a legal deadline. Nothing limits non-waivable consumer rights.

19. General terms

You must comply with applicable import, export-control, and sanctions laws and may not use or make EchoMom available where prohibited by law. EchoMom is operated from Canada; you are responsible for ensuring your use is lawful where you live.

These Terms, the Privacy Policy, applicable purchase terms, and feature-specific terms form the entire agreement about EchoMom. Feature-specific terms control only for their subject matter. If a provision is unenforceable, it will be modified only as needed and the rest remains effective. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, reorganization, asset sale, or by operation of law.

Provisions that by their nature should survive termination do survive, including ownership, licenses already granted, payments, disclaimers, liability limits, indemnity, disputes, and general terms. Headings are for convenience and ‘including’ means ‘including without limitation.’ For users in Québec, the French version is available before acceptance and is equally prominent, and they may invoke either version to the extent provided by law. Otherwise, to the extent permitted by law, the English version controls if a translation conflicts.

20. Billing and referrals

When you make a purchase, you authorize the applicable payment provider to charge the displayed price, taxes, and authorized fees. Subscriptions renew automatically until you cancel through the store or provider where you purchased. Uninstalling EchoMom or deleting an account does not by itself cancel a subscription. Price changes apply to a future period after required notice. Refunds are governed by the store or provider rules and mandatory consumer rights.

Referral and reward programs are optional and may have additional rules shown when you participate. We may verify eligibility, reject duplicate, fraudulent, or abusive activity, correct errors, and prospectively modify or end a program, subject to law. Rewards are non-transferable, have no cash value unless stated, and may expire under the displayed rules; you are responsible for applicable taxes.