Terms of Service

1. Acceptance of these Terms

By creating an account, signing in, or using EchoMom, you agree to these Terms of Service and our Privacy Policy. If you use EchoMom on behalf of a family, organization, or care team, you confirm that you have authority to accept these Terms for that use.

If you do not agree to these Terms, do not use EchoMom.

2. The EchoMom service

EchoMom helps families and care teams record care events, organize child profiles, track milestones, use voice and chat features, receive reminders and insights, share care context, and create personalized media such as songs.

We may add, change, suspend, or remove features from time to time. Some features may depend on device permissions, internet access, compatible hardware, third-party providers, or an active subscription.

3. Accounts, guardians, and caregivers

You are responsible for keeping your account credentials secure and for all activity under your account. Tell us promptly if you believe your account has been accessed without authorization.

When you register a child profile, you confirm that you are the child's parent or legal guardian. When you access a child profile as a caregiver, you confirm that the child's parent or legal guardian authorized your access.

Caregivers invited to a child profile may access only the children and features permitted by the account owner or guardian. The account owner or guardian is responsible for managing those permissions.

For shared child profiles, child records are attached to the child profile and the child owner's family record. Care events, notes, and similar child data logged by an invited caregiver are treated as part of that owner-linked child record.

4. Privacy and child information

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information, including child profile information, care events, recognized voice text, chat messages, generated media, and account data.

You agree to provide only information that you have the right to provide and to keep child, caregiver, and account information accurate and appropriate for the service.

5. Voice, AI, and generated content

EchoMom may use speech recognition, AI models, media creation, and other automated systems to respond to requests, summarize information, log care events, or create personalized content. Automated outputs can be incomplete, incorrect, or inappropriate for your situation.

You are responsible for reviewing outputs and agent responses before relying on them. EchoMom and agent responses are not an emergency service and are not a substitute for medical advice, diagnosis, or treatment, and EchoMom does not provide medical, legal, psychological, nutritional, or other professional advice. Parents and legal guardians are solely responsible for their child's health and medical decisions. For urgent or professional concerns, contact qualified professionals or emergency services.

6. Subscriptions, payments, and trials

Some EchoMom features may require a paid subscription, in-app purchase, or other paid plan. Prices, renewal terms, cancellation options, and refund rules may be shown in the app, on the App Store, on Google Play, or by another payment provider.

Subscriptions may renew automatically unless canceled according to the applicable store or payment provider rules. EchoMom does not control all store policies, processing times, taxes, chargebacks, or refund decisions.

If billing fails or no paid subscription or account credit is active, child profiles may become read-only until billing is restored. Current plan limits allow up to three active child profiles per parent account and up to four active caregivers per child. You may need to archive a child profile or revoke caregiver access before creating, reactivating, or sharing another profile.

7. Your content and our license

You keep ownership of content you provide to EchoMom, including child profile details, care notes, song ideas, messages, photos or media you upload, and other materials you submit.

You grant EchoMom a limited, worldwide, non-exclusive license to host, process, store, copy, display, transmit, create derivative outputs from, and otherwise use your content as needed to provide, secure, support, and improve the service and as described in our Privacy Policy.

8. Acceptable use

You agree not to misuse EchoMom or help anyone else misuse it.

• Do not use EchoMom for unlawful, harmful, deceptive, abusive, harassing, exploitative, or privacy-invasive activity.
• Do not upload or request content that infringes rights, exposes private information without permission, or exploits or endangers children.
• Do not interfere with the service, bypass security or access controls, scrape the service, reverse engineer non-public parts of the service, or overload our systems.
• Do not use EchoMom to make high-risk decisions or to replace professional judgment in medical, emergency, legal, or safety matters.

9. Third-party services

EchoMom may rely on third-party services such as app stores, payment processors, cloud hosting, authentication providers, platform speech recognition services, AI providers, analytics, diagnostics, notifications, email, storage, and support tools.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party services that we do not control.

10. Suspension and termination

You may stop using EchoMom at any time. You may also request account or data deletion through the tools we provide or by contacting us.

If a caregiver deletes their account or their access is removed, EchoMom removes their account access and account-scoped data, and removes their name/profile attribution from child records they logged for shared children. Those records become unattributed or shown as created by a deleted caregiver; they are not removed solely because the caregiver logged them, and they remain attached to the child owner unless the child owner or authorized parent requests deletion of the child profile and child data.

We may suspend or terminate access if we reasonably believe there has been a violation of these Terms, a legal or security risk, non-payment, misuse of the service, or activity that could harm EchoMom, users, children, caregivers, or third parties.

11. Disclaimers and limits of liability

EchoMom is provided on an "as is" and "as available" basis. We do not promise that the service will be uninterrupted, error-free, secure, or that outputs will be accurate or suitable for every family or situation.

To the maximum extent permitted by law, EchoMom and its owners, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or service interruption.

Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

12. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users. Your continued use of EchoMom after updated Terms take effect means you accept the updated Terms.

13. Contact

Questions about these Terms can be sent to hello@echomom.com.