EchoMom
Last updated: July 6, 2026
EchoMom helps parents and care teams track child care through voice, chat, events, insights, and personalized media. This policy explains what we collect, how we use it, and when we share it.
When you start a voice feature, iOS uses Apple speech recognition and Android uses Google/Android speech services to turn speech into text. EchoMom receives the recognized text so it can help with EchoMom chat, care logging, and related responses.
We share information only with service providers needed to operate EchoMom, such as hosting, authentication, AI support, storage, payment, notification, support, and security services. AI and media providers may include OpenAI, DeepInfra, SunoAPI.org, Apple speech recognition on iOS, and Google/Android speech services on Android. We do not sell personal information.
Parents and legal guardians can update, export, or ask us to delete account and child information, subject to legal, security, and operational requirements.
We collect information you provide directly and information needed to run the service.
We use information to provide recognized voice input, AI-assisted chat, care logging, summaries, reminders, milestones, insights, personalized media, family sharing, support, billing, security monitoring, abuse prevention, legal compliance, and anonymous usage analytics to understand and improve the service.
We use song playback and feedback signals, including plays, likes or ratings, replay or skip behavior, and duration of plays or completion percentage, to build user taste profiles. Those profiles help EchoMom prioritize songs and styles that show indications of liking and reduce suggestions that show signs of dislike or low interest.
Email correspondence and notifications may use your account name, caregiver name, and child profile name so messages clearly identify the account, sender, recipient, or child they concern. Memory Spark reminder emails do not include saved memory answers; they link back to EchoMom so you can answer in the app.
Usage analytics is anonymous and optional. We do not include account identifiers, names, child details, notes, recognized voice text, chat requests, song titles, or playlist names in analytics, and you can turn it off at any time in EchoMom's privacy settings.
EchoMom uses speech recognition only when you actively use a voice feature. Apple provides speech recognition on iOS, and Google/Android speech services provide speech recognition on Android. EchoMom receives recognized text from the app, and that text may be sent with relevant care context to trusted AI providers so the app can answer questions, log events, summarize care history, and generate helpful follow-up messages.
Recognized voice text, chat messages, EchoMom responses, and related metadata may be stored so your family can see prior interactions and so EchoMom can maintain useful care context.
EchoMom and its agent responses are not an emergency service and are not a substitute for medical advice, diagnosis, or treatment. Parents and legal guardians are solely responsible for their child's health and medical decisions. For medical concerns, contact a qualified clinician or emergency services.
Before a parent or legal guardian registers a child profile, or an authorized caregiver joins one, EchoMom asks them to accept AI data sharing for that specific account and child. We store the acceptance date for each account-child pair. For example, three caretakers on three children require separate acceptances for each caretaker and each child.
After that acceptance, EchoMom may send the following information to third-party AI or media providers when needed for AI-assisted chat, recognized voice input handling, care logging, milestone and memory support, insights, name pronunciation possibilities, or personalized songs and media.
We share information only with services required to deliver, secure, and improve EchoMom. These services may include cloud hosting, databases, storage, authentication, email and push notifications, platform speech recognition, AI personalization, song or media creation, payment processing, analytics, diagnostics, support, and security tools.
Service providers process information only for the purposes needed to provide their services to EchoMom. We require service providers that process personal information for EchoMom to provide the same or equal protection required by this policy and our agreements with them. We may also disclose information if required by law, to enforce our terms, or to protect the rights, privacy, safety, or security of EchoMom, our users, or others.
We do not sell personal information, and we do not share personal information for third-party advertising.
EchoMom is intended for use by parents, legal guardians, and caregivers authorized by them. When you register a child profile, you confirm that you are the child's parent or legal guardian and have authority to provide the information and consent to its processing.
Caregivers invited to a child profile can access only the children and features permitted by the account owner or guardian.
We keep information while your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and keep backups. You can ask us to correct, export, or delete account or child information. Some backup, security, billing, or legal records may remain for a limited period.
You can change language, notification, sharing, and usage-analytics settings in EchoMom. You can also revoke microphone or speech permissions through your device settings, but voice features will not work without those permissions.
We use reasonable administrative, technical, and organizational safeguards, including access controls and encrypted transport, to protect information. No system can be guaranteed completely secure.
EchoMom and its service providers may process information in Canada, the United States, and other countries where our providers operate.
We may update this policy as EchoMom changes. If changes are material, we will take reasonable steps to notify users.
For privacy questions, requests, or concerns, contact us at hello@echomom.com.
